FAQ

Our vault is built to the highest security standards, featuring a graded vault, 24/7 CCTV surveillance, motion detectors, state of the art alarm systems, and biometric access control.

We will arrange a certain level of insurance upon the first year of opening your box. Additional insurance can be purchased via Noble Insurance up to £500,000 for each box.

Basic insurance is included in the first year of your box rental. You may choose to arrange your own additional insurance.

Access is strictly controlled using biometric ID and a dual-key system. Only authorised individuals with verified identification can enter the vault area.

Yes, we offer professional valuations for jewellery, diamonds, bullion, and luxury watches. This ensures you have an up-to-date value for insurance and peace of mind.

You can store items like jewellery, documents, precious metals, and small valuables. Prohibited items include firearms, explosives, illegal substances, and perishable goods.

Yes, you can store cash. However, we advise declaring high amounts for insurance purposes and checking any legal obligations.

Yes, these documents can be safely stored. However, ensure that trusted individuals know how to access them in an emergency.

There’s no set limit, but we recommend matching the box contents with your level of insurance. You can always upgrade your coverage if needed. We can also assist with a valuation service for jewellery, watch and bullion items.

We’ll contact you with reminders. If payment is not received after a grace period, access may be restricted, and the box could eventually be opened following legal procedures.

We are open Monday to Friday 11am-5pm. Saturday 11am-2pm

Yes, access to the box is strictly via appointment. Appointments must be made 24 hours in advance.

Only individuals you have authorised in writing can access your box. You can add or remove authorised users at any time with appropriate ID.

Yes, we offer private, secure viewing rooms so you can access or organise your valuables in complete privacy.

No, we do not audit or record the contents of your box. Your privacy is fully respected at all times.

You will need one form of photo ID (e.g., passport or driving licence) and one proof of address (e.g., utility bill or bank statement dated within the last 3 months).

Prices start from £170 per year depending on box size. A refundable key deposit of £100 is also required upon initial opening of the box. There are no hidden fees—any potential extra charges (e.g., lost key replacement) are clearly outlined in your agreement.

We offer a range of box sizes to suit everything from documents to jewellery or gold bullion. Our staff can help you choose the right size based on what you plan to store.

Yes, the minimum rental period is 12 months. Longer-term options are also available.

If you lose your key, we’ll arrange a professional lock replacement. A fee will apply to cover the cost of replacement and security.